Returns Policy
At Amazing Reviews Ltd, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we're here to assist with a hassle-free return process. This Returns Policy outlines the conditions and procedures for returning products purchased from our website, www.amazingreviews.co.uk. Please read this policy carefully before making a purchase to ensure you understand your rights and obligations.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Time Frame: You must initiate the return within 30 days from the date of delivery.
- Product Condition: The item must be unused, in its original packaging, and in the same condition that you received it. All tags, labels, and accessories must be intact.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be provided to process the return.
Non-Returnable Items
Certain items are non-returnable and cannot be refunded. These include:
- Perishable goods (e.g., food and beverages)
- Personal care products (e.g., skincare, makeup, hygiene items)
- Intimate or sanitary items
- Custom-made or personalized products
- Gift cards
- Downloadable software or digital products
These exclusions do not affect your statutory rights, particularly in cases where products are faulty or misdescribed.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Customer Support: Email our customer support team at info@amazingreviews.co.uk with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with further instructions and the return address.
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Package the Item: Carefully repack the item in its original packaging, including all accessories, tags, and documentation. Ensure that the package is securely sealed to prevent damage during transit.
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Ship the Return: You are responsible for the cost of returning the item unless the return is due to an error on our part (e.g., incorrect or faulty item). We recommend using a trackable shipping service to ensure that we receive your return. Please retain the shipping receipt for your records.
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Return Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, we will process your refund or exchange as requested.
Refunds
Once your return is approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
- Full Refunds: Issued for eligible items returned in their original condition within the 30-day return period.
- Partial Refunds: May be issued for items that are returned damaged, missing parts, or outside the 30-day return window, if accepted by our team.
- Rejected Returns: If your return does not meet the eligibility criteria, we will notify you, and the item will be returned to you at your expense.
Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our customer support team at info@amazingreviews.co.uk. Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or suggest an alternative product.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@amazingreviews.co.uk or call 020 8058 3340. We will arrange for the return of the item and provide a replacement or full refund, including any shipping costs incurred. Please provide photos of the damage or defect to help us resolve the issue quickly.
Late or Missing Refunds
If you have not received your refund within the expected time frame, please take the following steps:
- Check Your Bank Account: Verify that the refund has not been posted to your account.
- Contact Your Payment Provider: Some banks or credit card companies may take additional time to process refunds.
- Contact Us: If you have completed the above steps and still have not received your refund, please contact our customer support team at info@amazingreviews.co.uk for assistance.
Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning items unless the return is due to an error on our part. Shipping costs are non-refundable, except in cases of defective or incorrect items.
- Prepaid Return Label: If the return is due to our error (e.g., defective or incorrect item), we will provide you with a prepaid return shipping label.
International Returns
If you are returning an item from outside the United Kingdom, please contact our customer support team for specific instructions. Please note that you are responsible for any customs duties, taxes, or fees associated with returning the item.
Order Cancellations
Orders can be canceled without penalty before they are processed and shipped. If you wish to cancel an order, please contact us as soon as possible at info@amazingreviews.co.uk. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process.
Contact Us
If you have any questions or concerns about our Returns Policy, please contact us:
- Phone: 020 8058 3340
- Email: info@amazingreviews.co.uk
- Address: Amazing Reviews Ltd, 37th Floor, 1 Canada Square, London E14 9XQ
Our customer support team is available during business hours to assist you with any inquiries related to returns and refunds.
Policy Updates
Amazing Reviews Ltd reserves the right to update or modify this Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return practices.
Thank you for shopping with Amazing Reviews Ltd. We appreciate your business and are committed to providing you with the best possible shopping experience.